Return & Refund
Return and Refund Policy for DriedEssentials.co.uk
At DriedEssentials.co.uk, we pride ourselves on offering high-quality dried produce. Our relationship with our customers is of paramount importance, and we're always here to assist. Please familiarise yourself with our return and refund policy below:
1. Reporting an Issue: If you encounter any problems with your order, please report them within 14 days of receiving the product. We require customers to provide clear evidence, including photos and videos, to substantiate their claim.
2. Communication: Should you have any concerns or issues with your order, kindly reach out to us via email. We will assess the evidence provided and discuss potential solutions tailored to the situation.
3. Return Conditions: Due to the nature of our products and the potential high cost of shipping, direct returns are uncommon. However, if a return is deemed necessary:
All products to be returned must be in their original condition. If items have been opened, they must be vacuum sealed before return. Any items that have been opened and not vacuum-sealed will not be eligible for a refund, as exposure to moisture can compromise the quality of our produce.
Customers will bear the shipping costs for any returned items. The original shipping fees are non-refundable.
4. Refund Process: Upon mutual agreement and once the returned items (if applicable) are received and inspected, we will initiate a refund. Please note:
Refunds will be processed within 7 working days.
Only the product cost will be refunded. Shipping fees are non-refundable.
5. Negotiated Solutions: If a product isn't to your liking, we understand and hope you'll consider other options in the future. For genuine product issues, we're open to discussions on either providing a partial refund for the specific product in question or adjusting the issue in subsequent purchases.
6. No Restocking Fees: We do not charge any restocking fees.
Thank you for choosing DriedEssentials.co.uk. We are committed to ensuring our customers' satisfaction and will always strive to provide the best possible solutions.